Kylie de Klerk Consulting
Master Complexity. Lead Adaptively.
Transform Sustainably.
I help organisations thrive in uncertainty
by fueling innovation, adaptive leadership,
and system-smart strategies grounded
in the principles of complex adaptive systems
About
Kylie de Klerk -your strategic partner in complex systems thinking and organisational success.
I help organisations unlock resilience by translating complexity into clarity. Through improving adaptive leadership capabilities, understanding communication and relational diagnostics, and providing a culturally responsive communication design, I equip teams to thrive under pressure, reduce burnout, and build trust across systems. My services are grounded in systems thinking, to help organisations shift from rigid hierarchies and outdated structures toward collaborative, high-performance cultures-where open feedback drives innovation where complexity and uncertainty becomes manageable rather than overwhelming.
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I have a particular interest in organisational behaviours, individual responses and patterns, navigating periods of disruption, crisis, and chaos.​
​I bring extensive, research-driven expertise and bespoke strategies for tackling wicked and complex organisational problems-especially in dynamic systems such as the government and healthcare sectors.
I have insights into how leadership communication, organisational structures, and behavioural patterns influence adaptability, workforce burnout, and resilience.
By applying Complex Adaptive Systems (CAS) and Dissipative Structures theory, and exploring feedback dynamics, my PhD research provides practical frameworks for reshaping communication, fostering collaboration, and driving system-level transformation at scale. Organisations facing disruption, disengagement, or resistance can leverage these findings to design more responsive structures, support staff well-being, and create adaptive pathways through uncertainty.
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My approach is different characterised by rigour, scenario modelling, and the integration of multidisciplinary insights that bridge theory and practice to develop dynamic and actionable solutions.
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I invite you to explore my blog posts, where I share insights and trends from my experiences and research.
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Feel free to get in touch with me and further this conversation.
RECENT JOURNAL PUBLICATIONS
A systematic literature review of board diversity in agile healthcare supply chain
Abstract:
The healthcare supply chain plays a fundamental role in addressing the healthcare needs of local and global communities. The composition of the healthcare sector, particularly regarding cultural and gender diversity, is an antecedent to effective medical healthcare management, and achieving organisational performance. Findings from the study suggest the advancement of critical elements of organisational diversity research in the agile medical supply chain, including aspects of the influences of workforce heterogeneity on board governance practices, organisational culture and climate-specific studies, organisational performance and non-performance outcomes, and diversity disparities in senior and executive-level leadership roles...
RECENT JOURNAL PUBLICATIONS
Does Gender and Cultural Diversity Matter for Sustainability in Healthcare? Evidence from Global Organizations
Abstract:
Global healthcare organizations are fundamental in addressing the healthcare needs of local and global communities. This study examines the relationship between boardroom diversity on the sustainability performance of companies operating in healthcare...These findings support critical mass theoretical expectations for board diversity and sustainability performance, suggesting that a meaningful representation (three or more) of women and ethnic directors on the board of healthcare organizations significantly improves sustainability performance. The findings remain robust in a series of robustness tests and continue to hold after accounting for potential endogeneity concerns. This paper has important implications for global healthcare organizational policy concerning diversity management practices and their implications for sustainability performance.
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